Digital Healthcare Under Scrutiny: Stockholm Seeks Millions in Refunds from Kry and Doktor.se

30-04-2025


The Stockholm Region has taken a firm stance against digital healthcare providers Kry and Doktor.se, demanding a combined refund of nearly 60 million SEK. This action comes after an investigation revealed that these providers have been billing for digital visits that should have been included in the fixed payments for patients registered at their physical clinics within the region. The discrepancy involves approximately 200,000 digital visits billed through Sörmland since the beginning of 2024, a practice the region has labeled as a breach of contract.

Christine Lorne (C), the primary healthcare regional councilor, expressed her dismay over the findings, stating that it is unacceptable for any provider to circumvent the system in such a manner. The region's demand for a refund highlights the growing pains of integrating digital healthcare services into the existing framework, where the lines between included services and billable extras seem to have been blurred.

The controversy has also spilled over into the political arena, with the Left Party in the Stockholm Region calling for the removal of Kry's CEO, Kalle Conneryd Lundgren, from a government-appointed delegation tasked with improving healthcare efficiency. This demand stems from broader concerns over Kry's billing practices, not just in Stockholm but across other regions in Sweden, where similar issues of overbilling and suspected fraud have been reported.

As the digital healthcare sector continues to expand, this incident serves as a critical reminder of the need for clear regulations and oversight to prevent misuse and ensure that the digital transformation of healthcare benefits both providers and patients alike. The Stockholm Region's actions may well set a precedent for how similar disputes are handled in the future, as the balance between innovation and accountability remains a pressing challenge.

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{'$date': '2025-05-15T13:57:47.188Z'}


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